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I didn’t expect to find myself writing this review. In truth, our first stay at The Grosvenor Hotel fell very short of my expectations, and I didn’t think I would ever find myself staying there again! However, I always feel that you can tell a lot about a company and its attitude towards its business, in how they deal with an unhappy customer when something goes wrong. Well, we certainly had a turn around in our opinion in our second visit to The Grosvenor Hotel. So much so that it has made it onto the blog as one of my recommended stays! Let me tell you all…
I had booked The Grosvenor last month as a treat for Nik and I. We were going to an Immersive Dining experience that I told you about on the blog, (see that post here – Trying Immersive Dining for the first Time) and as Nik was having a “well week” between his chemo treatment, I thought I would book him a well deserved treat. The Grosvenor, just two minutes from Victoria Station, was the perfect location for our night out, and looked lovely. Sadly, our room was not good. In fact, it was incredibly poor and I was so disappointed! I did express how unhappy I was to the customer relations manager.
Well, I must give credit where it is due. The Grosvenor Hotel reached out to me for the details of what we were unhappy with. I explained in full, and they dealt with my concerns very professionally and with empathy. They did not try to pass the buck, dismiss how upset we were or brush us off. The customer relations manager could not have been more apologetic, and admitted that the room was not up to their usual standards. We were also invited back to stay, so they could undo my bad impression that I had. I was immediately impressed with the genuine care that they had towards my dissatisfaction, and felt another chance was of course deserved. This was a hotel that seemed to genuinely care about its guests enjoying their stay.
I am so glad that we tried again! The hotel, a grade II listed building dating back to 1862, is beautiful. When you go through the wooden carousel door from the street, it is like stepping into a Victorian dream with huge crystal chandeliers dropping down from the ceiling, sending twinkling light everywhere. A lavish, ornate staircase stretches up to the floors above, and decadent fabrics and carpets provide dressing and warmth. Its a gorgeous entrance way. The decor has stayed true to the period, which I love. I am a big fan of opulent hotels, and it was the photo of the hotel entrance hall, along with the location that had made me originally pick the Grosvenor as our place to stay.
As I mentioned, the hotel is literally minutes walk from Victoria station, so is perfectly located for many of London’s attractions. Buckingham Palace is just a walk away, the iconic Victoria Palace Theatre just around the corner and St James Park is easily reached if you fancy a stroll. You of course also have an abundance of bars, traditional pubs and restaurants all on your door step. (We ate a beautiful Thai meal in The Mango Tree, just a five minute walk away, delicious).
For this stay, we had booked an Executive room for our stay, and it was perfect. This style of room is located on the second floor of the hotel, and are a spacious, comfortable choice. They also have the biggest bed I have ever slept in! Walking into the room I was struck by how, despite the traditional style dark furniture, light flooded in courtesy of two floor to ceiling windows. The huge Hypnos bed was against the wall to the left of the doorway. A large settee and coffee table was at the foot of the bed, with a desk and chair to the right. The room was a great size, and we loved it!
Now, a stay in The Grosvenor is not the cheapest, but is certainly not the most expensive in London! For the Executive room, you will pay around £250 for the night, (see full details here) which I appreciate may sound a lot, but you do also get full use of an exclusive executive lounge, that is also located on the second floor. When I explain to you what this entails, I think you will feel its pretty good value too.
This lounge was a fantastic part of the stay. It is a plush, very decadent feeling lounge, with oxblood leather button back chairs, rich red carpets and swathes of velvet dressing the windows overlooking Buckingham Palace Road. It is a real little oasis in the centre of this busy part of London. Complimentary hot drinks are available all day, along with wine, beers and cold drinks. There are also snacks, fresh fruit and light eats available, again all complimentary. We loved sitting in the calm of the lounge when we returned back to the hotel in late afternoon, and again for a drink before we went out in the evening. You also have the choice of eating your inclusive breakfast in the lounge, should you wish to have a peaceful start to your day.
The room choice that is one below the Executive room, is around £50 less than this one. Given that you get all that the lounge has to offer, (and a large glass of wine in London will cost you around £8-£10), I think it is actually the better choice. The rooms are gorgeous, and Nik and I both agreed that the bed is probably the biggest, and comfiest hotel bed we have ever slept in! It also had a 12 o clock midday check out, so we just enjoyed the room in the morning, lounged in the robes and slippers provided, made tea, read the papers and just really relaxed before we left to go home. Bliss!
Our second visit to The Grosvenor Hotel really turned my view around on how I felt about the hotel. We thoroughly enjoyed our stay there. The two bars that the hotel has, The Soak which has rich velvet chairs and some individual booths, along with Reunion Bar, which is the hotels champagne and cocktail bar, are both bars that I would return to for drinks. We sampled both, (all in the name of research of course), and I can fully recommend the cocktails……
I aso made a mental note, for future reference, (ahem), that The Grosvenor serves a beautiful looking Victorian inspired afternoon tea in their dedicated Tea Lounge…..just saying……
What do you think, they were worth giving a second chance to right? Do you think that the Executive Rooms sound like a good option? Are you a fan of opulent styled hotels or do you prefer ultra modern? What is your must haves when you book a City hotel? Do you have a favourite hotel to stay in London? As ever, I would love to hear your thoughts and experiences xx